REFUND POLICY
Thank you for choosing Mibology! As a company that specializes in digital marketing services, we aim to provide the highest quality services to our clients. This Refund Policy outlines the circumstances and conditions under which Mibology will offer refunds for services rendered. By purchasing or availing our services, you agree to the terms of this policy.
Last updated: December 2024
1. Introduction
At Mibology, we are committed to delivering excellent digital marketing services. However, we understand that there may be occasions where you are dissatisfied with our services. This policy is designed to address how we handle refund requests in accordance with Indian laws and customer satisfaction principles.
2. Scope of Services
Mibology provides digital marketing services, including but not limited to SEO, SEM, social media marketing, content creation, website development, email marketing, and paid advertising. The refund policy applies to the services outlined in the contract or invoice.
3. Eligibility for Refunds
Refunds are eligible only in the following situations:
- Service was not initiated after full payment.
- Services were not delivered as per the terms mentioned in the contract.
- Services were not completed within the agreed timeline (subject to reasonable extensions due to client delays).
4. Non-Refundable Situations
Refunds will not be issued in the following situations:
- If the customer decides to discontinue services after the work has been started.
- If the customer’s dissatisfaction stems from subjective expectations, rather than a deviation from the agreed-upon scope of work.
- Charges for third-party services (e.g., advertising spends, subscription fees) are non-refundable.
5. Refund Request Process
To request a refund, customers must:
- Submit a written request via email or call us on our dedicated number provided in the website below.
- Provide detailed information, including the reason for the refund request, a copy of the payment receipt, and any supporting documentation (e.g., screenshots, communications).
- Clearly describe the reason for dissatisfaction and any evidence supporting the refund claim.
6. Timeframe for Refund Requests
Refund requests must be submitted within 3 days from the date of payment or service initiation. Refund requests made beyond this period will not be entertained unless explicitly agreed upon in the service contract.
7. Refund Evaluation Process
Upon receiving the refund request, Mibology will evaluate the claim within 7 business days. During this period, we may ask the customer for additional details or clarification to process the request.
8. Refund Approval
Once a refund request is approved, Mibology will issue the refund to the same payment method used in the initial transaction. The refund will be processed within 10-15 business days from approval.
9. Partial Refunds
In cases where services were partially delivered, a partial refund may be provided based on the scope of work completed at the time of the request.
10. Refunds for Customized Services
Refunds for customized services (e.g., tailored digital strategies, bespoke content creation) may be limited or unavailable, depending on the degree of customization and work already completed.
11. Refunds for Third-Party Costs
Any third-party costs (e.g., paid ads, software subscriptions, external service fees) incurred on behalf of the customer are non-refundable. These charges will be deducted from any refunded amounts.
12. Service Delivery Delays
If Mibology delays the delivery of services, the customer may request a refund based on the terms outlined in the service contract. However, delays due to customer-side issues (e.g., failure to provide necessary materials or approvals) are not eligible for refunds.
13. Completion of Services
No refunds will be provided once the service has been completed in accordance with the agreed-upon scope, unless the service was substantially incomplete or deviated from the contract terms.
14. Refunds for Non-Delivery Due to Customer Actions
If the customer causes delays or failure to deliver services (e.g., by not providing the required access, resources, or approvals), a refund request will not be entertained.
15. Force Majeure
Mibology is not liable for failure to deliver services due to events beyond our control, including but not limited to natural disasters, pandemics, political unrest, technical issues, or government restrictions. Refunds may not be applicable under these circumstances.
16. Termination of Service
Mibology reserves the right to terminate a service agreement if the customer breaches any terms. If Mibology unilaterally terminates the agreement due to non-performance, a partial refund may be provided.
17. Change of Service Provider
No refunds will be issued if the customer decides to switch service providers after work has commenced unless there is a breach of contract by Mibology.
18. Charges Incurred Before Refund
Any charges already incurred (such as paid advertising costs, design work, or third-party services) will be deducted from the refund amount.
19. Refund Notification
Once a refund request is approved, the customer will be notified via email about the processing status and expected time of the refund.
20. Dispute Resolution
If there is a dispute about the refund request, both parties agree to resolve the issue amicably. In the event the issue cannot be resolved, the customer can seek legal recourse under the Consumer Protection Act, 2019.
21. Legal Compliance
This Refund Policy is governed by the laws of India, specifically under the Consumer Protection Act, 2019 and the Information Technology Act, 2000, along with other applicable Indian regulations.
22. Indemnity
The customer agrees to indemnify Mibology against any claims, actions, or damages resulting from the customer’s actions or misuse of services provided by Mibology.
23. Amendments to Refund Policy
Mibology reserves the right to modify or update this Refund Policy at any time. Any amendments will be effective immediately upon posting on the website, and the updated policy will supersede any previous versions.
24. Customer's Acknowledgement
By engaging with Mibology’s services, the customer acknowledges that they have read, understood, and agreed to the terms and conditions set forth in this Refund Policy.
25. Jurisdiction
Any disputes arising out of this Refund Policy will be subject to the exclusive jurisdiction of the courts in Chennai, Tamilnadu, India.
26. Dispute Resolution Process
In case of disputes, both Mibology and the customer agree to attempt to resolve the issue through negotiations. If this fails, the dispute may be resolved through Arbitration under the Arbitration and Conciliation Act, 1996.
27. Refund in Case of Misrepresentation
In the event that Mibology made misrepresentations about the service (e.g., false promises), the customer may be eligible for a full refund, provided that the misrepresentation is validated.
28. Exclusions from Refunds
Refunds will not be provided if the customer is in violation of the terms outlined in the contract or uses the services in an unethical or unlawful manner.
29. Refund Processing Fees
Mibology may charge a nominal processing fee for handling refund requests, particularly if there are transaction fees or other administrative costs. The customer will be notified about such fees in advance.
30. Customer Feedback
Mibology encourages customers to provide feedback on the services provided. This feedback is vital for improving the quality of our services and customer experience. We value all feedback, even in situations where a refund is requested.
31. Refunds and Promotional Discounts
If a service was purchased using a promotional discount, the refund amount will be calculated based on the actual amount paid, not the original price of the service.
32. Service Amendments
If the customer requests amendments to the service after it has started, Mibology will notify the customer about additional charges. Refunds will not be granted for changes that deviate from the original agreement unless explicitly stated.
33. Payment Disputes
If a customer disputes a payment with their bank or payment gateway, Mibology will investigate the matter. If the dispute is resolved in favor of Mibology, the customer may still be liable for the service fees.
34. Refunds in Case of Service Interruptions
In the event of significant service interruptions (e.g., website downtime), Mibology will assess whether a refund is necessary based on the nature and duration of the disruption.
35. Refunds for Non-Performance
In cases where Mibology fails to meet key performance indicators (KPIs) or deliverables explicitly outlined in the contract, the customer may be entitled to a refund or a renegotiation of the contract.
36. Refunds for Work Completed Without Approval
If the customer fails to approve work or provide necessary feedback (e.g., on marketing strategies or content), refunds will not be issued for work completed without their approval.
37. Refunds and Cancellation Policies
The refund process will also adhere to any cancellation policies in the signed contract, and the customer must follow the required procedures for cancellation to qualify for a refund.
38. Limitations of Liability
Mibology’s liability in the case of a refund is strictly limited to the amount paid by the customer for the service. We are not liable for any consequential damages resulting from the service.
39. Service Evaluation
To maintain transparency, Mibology will provide regular reports to clients outlining the progress and success of marketing campaigns. Failure to evaluate performance may impact eligibility for a refund.
40. Contact Information
If you have any questions about this Refund Policy or our data practices, please contact us at:
Website: mibology.com
Email: mibologydigital@gmail.com